Since deregulation in the 1980s and the emergence of the commercial Internet in the 1990s, the telecommunications industry has faced disruptions and premature reports of its untimely demise. But the challenges have never been greater than now. As the successes of Google, Apple, and others demonstrate, tremendous opportunities abound in the broader technology and telecom space. But in order to capture them, carriers need to make hard choices about strategy and business models.
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